1. What services do you offer?

We offer a range of vehicle transportation and recovery services, including:

• Emergency Breakdown Recovery: We provide 24/7 recovery for vehicles that have broken down on the road.
• Vehicle Transportation: We can transport your vehicle to any location within our service area, whether it’s a short-distance move or across the country.
• Accident Recovery: If you’ve been in an accident, we can safely recover and transport your vehicle to a repair facility or your home.
• Specialized Transport: We handle the transportation of classic cars, sports cars, and other high-value vehicles with the utmost care.

2. How do I get a price quote?

You can use our online fare calculator to get an estimated price for our services. Simply enter your details, including pick-up and drop-off locations, and the type of service you require. The calculator will provide you with an instant estimate.

3. Is the price quote from the fare calculator final?

The fare calculator provides an estimate based on the information you enter. The final price will be confirmed once all details are reviewed, and any additional factors are considered, such as the vehicle’s condition or any special requirements.

4. How can I book a service?

You can book our services directly through our website by filling out the booking form after receiving a quote. Alternatively, you can call our customer service team at 020 805 09755 to book over the phone.

5. What areas do you cover?

We offer our services in the United Kingdom. For vehicle transportation, we can arrange long-distance transport across Europe.

6. What payment methods do you accept?

We accept various payment methods, including major credit and debit cards, online payments via Stripe/PayPall, and bank transfers. All payments are processed securely through our third-party payment providers.

7. Do I need to be with the vehicle during transportation?

No, you do not need to be present during the transportation. However, we do require that someone is available at both the pick-up and drop-off locations to hand over and receive the vehicle.

8. What happens if my vehicle is damaged during transportation?

We take great care to ensure that your vehicle is transported safely. In the unlikely event that your vehicle is damaged during transportation, we are fully insured, and we will work with you to resolve any claims.

9. How can I track my vehicle during transportation?

For long-distance transportation, tracking services are available upon request. If you’d like to monitor your vehicle’s progress, please contact us, and we’ll provide you with the tracking details.

10. Can I cancel or modify my booking?

Yes, you can cancel or modify your booking. Please refer to our Cancellation Policy for specific details on the timing and any applicable fees. Contact our customer service team as soon as possible if you need to make changes.

11. What should I do in case of an emergency breakdown?

If your vehicle breaks down, you can contact our 24/7 emergency recovery hotline at 020 805 09755. We will dispatch a recovery vehicle to your location as quickly as possible.

12. Do you offer services for businesses?

Yes, we provide specialized vehicle recovery and transportation services for businesses, including fleet management and dealership transfers. Please contact us for more information on our business services.

13. How do I know my personal information is secure?

We take your privacy and security seriously. All personal data is processed in accordance with our Privacy Policy, and payments are securely handled by our third-party payment providers.

14. Can I request a specific time for vehicle pick-up or delivery?

Yes, during the booking process, you can request specific times for pick-up or delivery. We will do our best to accommodate your schedule, subject to availability.

15. What should I do if I have a complaint?

We strive to provide excellent service, but if you have any concerns, please contact us at hello@swift-tow.co.uk or call 020 3051 3916 . We will address your complaint promptly and work to resolve the issue.