We understand that plans can change, and we strive to offer a flexible cancellation policy that accommodates our customers’ needs. Please review the details below to understand our cancellation terms.

1. Cancellation Before the Job Starts

• No Cancellation Fee: If you cancel your booking before the recovery vehicle has started its journey towards the job or at least 24 hours before your reserved time slot, no cancellation fee will be charged.

2. Cancellation After the Job Has Started

• 50% Cancellation Fee: If the recovery vehicle is already on its way to the job, a cancellation fee of 50% of the quoted price will be charged.

3. Refund Policy

• Refunds: If your order is eligible for a refund (as per the conditions above), the refund will be processed within 10 working days. Refunds will be issued to the original payment method used at the time of booking.

4. Modifications to Your Booking

• Small Modifications: After your job has been confirmed, minor changes such as altering the drop-off location may be possible. These modifications must be pre-approved by us. Final price might be adjusted according to the new details. Please contact us as soon as possible to request any changes.

5. Special Circumstances

• Waiving Cancellation Fees: In certain special circumstances, such as emergencies or adverse weather conditions, we may be able to cancel a job without charging a cancellation fee. Please contact us to discuss your situation if you believe this may apply.

6. How to Cancel

• Cancellation Process: To cancel your booking, please contact us directly by phone at 020 3051 3916 . Our team will assist you with the cancellation process.